Indian Airlines fined Rs. 50,000 for flight cancellation

Indian Airlines to pay Rs. 50,000 as compensation to two passengers for not informing them about the flight cancellation in prior so that they could have arranged alternative.

The National Consumer Disputes Redressal Commission has asked the national career to pay Rs. 50,000 to Mr. K Balachandran Thampi and his daughter who had missed an entrance examination in 2006.

“Even at this stage the focus of the petitioner (airline) is primarily and substantially on justification of the delay and eventual cancellation of the flight… Petitioner has failed to focus on the evidence which could show that conscious and sufficient efforts were made to understand the impact of this delay from about 4 pm to 10 pm on the passengers and eventual cancellation of the flight. Petitioner has instead sought to exonerate itself on basis of rules,” Justice JM Malik said in his verdict.

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