Squash champion Dipika Pallikal sues Axis Bank

Indian squash champion Dipika Pallikal sues Axis Bank for causing humiliation, embarrassment and compromising her reputation after her debit card transaction failed while she was playing in Rotterdam on November 2011.

In her consumer complaint, Dipika stated that the incident took place when she was checking out from the Brainpark Hotel in Netherlands,  she had presented her Axis Bank debit card to settle a bill for 490 euros, but the transaction declined although she had enough money in her account. She even faced sarcastic comments from foreign players. She contacted her mother in India to get in touch with the bank but bank official was uncooperative. She later paid the bills through another debit card.

Axis bank, however, denied the allegations of negligence by citing technical reasons.

 “The very fact that the complainant is not able to take the slightest disturbance would prove that she lacks the requisite mental toughness of a world champion… she is only making excuses for her non-performance and it is unfortunate and unethical to allege criminal acts on the bank for technical failure that took place in a foreign soil on which the bank has no control,” Axis bank said.

Dipika Pallikal, Axis Bank, Axis Bank debit card, consumer forum, squash champion

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