Reckitt Benckiser to pay fine for dead insects in Dettol bottle

A consumer forum in New Delhi has ordered Reckitt Benckiser India to pay Rs. 10,000 compensation to Delhi resident Ashutosh Pandey for selling a Dettol bottle which contained dead insects in it.

The consumer forum ordered Reckitt Benckiser and the medical shop to refund the cost of the 500 ml bottle of Dettol to the customer.

“Since apparently the Dettol bottle contains insects, in our opinion, the product was not fit for human use particularly when the same was required to be used as an antiseptic agent. The said product did not qualify the standards which are required to be maintained by a producer or a seller.  Therefore, opposite party 2 (Reckitt Benckiser) has produced the defective goods whereas opposite party 1 (the medical shop) has sold the defective goods to the complainant, hence, both are liable,” The Consumer Forum bench presided by Babu Lal said.

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